Privacy Policy

Last updated: October 18, 2026

Key notes

Spring Grove Counseling, PLLC (“we,” “us”) has offices at 8104 Spring Cypress Rd, Spring, Texas 77379 and 16702 House Hahl Rd, Building 10-B, Cypress, Texas 77433. This page explains what information we collect through our website, our online forms, our ads on Facebook, Instagram, and Google, and our phone, text, and chat tools, and how we use it.

Therapy records are covered separately

This policy is about our website and marketing. Information from your care with us, like session notes, diagnoses, and billing, is protected health information. It is handled under HIPAA and our separate Notice of Privacy Practices, which you receive when you become a client. If the two ever conflict, the Notice of Privacy Practices controls for your health information.

What we collect

What you give us: your name, phone number, email, and your answers when you fill out a form on our website, a sign-up form in one of our Facebook or Instagram ads, or our chat; and what you tell us when you call, text, or email.
What your device sends: pages you visit, the website that sent you, your browser and device type, and general location (city level). We collect this with cookies and similar tools from Google Analytics, Google Ads, and the Meta (Facebook) pixel.

How we use it

To call, text, or email you back about your questions and your Free 15-Minute Consultation.
To match you with a therapist who fits what you are looking for.
To send appointment reminders and practice updates you asked for.
To see which pages and ads are helpful, so we can improve our website and spend less on ads that do not work.

We never sell your information. We share it only with companies that help us run the practice, and only so they can do that work for us:

GoHighLevel, which holds our contact list and runs our phone, text, chat, and form tools. We have a HIPAA business associate agreement with them.
Jane, our scheduling and client records system, once you book.
Google and Meta, for website and ad measurement. When you sign up through one of our ads, Meta also handles that form under its own Data Policy.
Our website host, and anyone the law requires us to share with.

Texts and calls

If you give us your phone number, we may call or text you about your request. Message and data rates may apply. Reply STOP to any text to stop texts, or HELP for help. We do not share your phone number with anyone for their own marketing.

Cookies and your choices

You can block or delete cookies in your browser settings. You can change the ads you see in your Google and Facebook ad settings. You can ask us at any time to stop contacting you, to tell you what contact information we have, or to delete it, unless we must keep it by law or it is part of your clinical record.

Keeping it safe

We use password-protected, access-limited systems and only our team members who need your information can see it. No system is perfectly secure, so please do not share private health details in website forms, comments, or social media messages. We will talk about those privately on the phone or in session.

Children

We see children and teens in therapy, but our website and forms are meant to be used by adults. A parent or guardian should reach out for a minor. If we learn we collected information from a child under 13 without a parent, we will delete it.

Changes and contact

We may update this page and will change the date at the top when we do. Questions or requests: call (281) 205-8786 or email [email protected].

If you are in crisis, call or text 988, or call 911.

Spring Grove Counseling

Compassionate, evidence-based therapy, intensives, testing, psychiatry, and weight management for individuals, couples, and families. We offer in-person care in Spring and Cypress, Texas. Online therapy in Texas, Utah, California, New Mexico, and Idaho. Online psychiatry in Texas, Nevada, and Utah. Availability varies by service and clinician — ask us during your free consultation.